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Customer Service Agent
Location:
Islington
Description:
We are working closely alongside a Local Authority in London to assist with the appointment of a Customer Service Agent , on a 3-month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Summary: To put into practice the Councils vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre. To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence. To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices. To provide all services in a customer focused, courteous and efficient manner. Responsibilities: To be readily identifiable as a Contact Islington agent. To comply at all times with the dress code and/or to wear the uniform provided. To work shift patterns within designated Contact Islington operational hours including evening and weekend working. To maintain records and produce statistics where necessary. To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales. To monitor personal performance in terms of agreed personal work targets. To comply with the Councils policies and procedures and ensure the confidentiality of customer information. Experience : Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment. Proven experience in the public sector working in front-line service delivery either face to face or over the telephone. Experience of working with a diverse community. Visit ListedBuy for more information.
Company:
Brackenberry
Posted:
November 9 2023 on ListedBuy
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More About this Listing: Customer Service Agent
Customer Service Agent is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Agent by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Agent is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Agent by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.