This listing was posted on ListedBuy.
Guest Services Manager
Location:
Coatham Mundeville
Description:
At Kimpton Charlotte Square, we have an exciting opening to join our team as a Guest Services Manager… We are looking for someone who can commit to Full Time, across a minimum of 5 shifts per week. Being flexible would be a great plus! We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are paying up to £30,000.00 per annum, plus benefits. As a Guest Services Manager your main duties and responsibilities will be: Supporting the Reception Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large) Communicating both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation Ensuring all Team Members have completed relevant training and are confident with all aspects of their role Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands To smash this role out of the park, the key skills & experience you’ll ideally already have are: Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard. Proven track record with success at working with loyalty schemes and enrolments Have an awareness of market trends and the ability to implement new initiatives Good understanding of systems to support driving results Opera, Delphi, Microsoft suite Knowledge of a service optimization tool ‘Quore ’ is a plus So why work for us (aside from joining an awesome team…)? Well, look no further! Up to £30,000.00 per annum. Visit ListedBuy for more information.
Company:
IHG
Posted:
March 2 on ListedBuy
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More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at IHG located in United States. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.
Guest Services Manager is a Executive Manager Job at IHG located in United States. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.