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Customer Service Representative | Customer Service Representative in Other Art & Media Job Job1

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Customer Service Representative

Location:
Victoria
Description:

Key Equipment Services Parts Expert / Customer Service Representative Contract Position - 9 months with the possibility for an extension Who we are: Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service! This is a contract position is for 9 months with the possibility of extension. A Day in the life: In the role of Parts Expert / Customer Service Representative, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location. Effective service is achieved by quickly and accurately backssing the customer's needs, researching, ordering, and ensuring delivery of the required parts. As the face of the Company, a Parts Expert / Customer Service Representative plays a key role as they deliver professionalism, competence, and care that the customer experiences firsthand in person and via telephone calls and emails. Responsibilities: Manages all inbound/outbound calls in a courteous, customer-oriented manner. Listens to and understands customer needs and must be able to provide verbal and written quotes. Conducts parts research. Accurately processes customer purchase orders. Follows up with customers to discuss the status and progress of purchase orders and parts research. Maintains strong relationships with customers and manufacturers. Assists walk in customers, assisting with researching/processing of orders and parts picking from warehouse. Processes customer payments. Receives and counts incoming parts. Packs orders ensuring that all items are correct,. Visit ListedBuy for more information.
Company:
Key Equipment Services
Posted:
April 23 on ListedBuy
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