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Customer Service Specialist (Order Entry) Seasonal Opportunity
Location:
Wilmington, MA
Description:
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well:being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about. Job Summary We are seeking an entry level,Customer Service Specialist (Order Entry)based out of our Wilmington location. This individual will provide dependable, quality customer service, including response to product inquiries, efficient order coordination and processing, and routine problem solving.This is a hybrid opportunity. ** SEASONAL OPPORTUNITY ** Work Week Schedule: Monday : Friday : 8:30 am: 5:00 pm ESSENTIAL DUTIES AND RESPONSIBILITIES: :Enter orders and price quotations for products and services, including changes to existing orders; establish new customer accounts, as well as update existing accounts with data management group; record lost orders; and send order confirmations.:Fully utilize SalesForce for documentation of all customer communications.:Respond to basic inquiries via telephone, e:mail, and/or live chat regarding products and services.:Communicate animal availability, product information, and delivery schedules.:Resolve basic problems and customer complaints; escalate complex issues.:Serve as liaison between Inventory Specialist at all Charles River facilities and other support groups to effectively process orders and satisfy customer requests.:Coordinate with transportation carriers and/or freight forwarders regarding shipments.:Coordinate information regarding new business, customer issues, or other pertinent customer information to the Sales organization.:Process routine reports as required.:May process applicable paperwork for shipment of international orders.:May be responsible for basic assigned account(s).:Must be able to come to our Wilmington site during training.:Perform all other related duties as assigned. MINIMUM QUALIFICATIONS: :High School diploma or GED (General Education Degree).:One to two years related experience and/or training.:An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.:Must be able to use discretion, tact, and diplomacy.:Must be able to prioritize and multi:task.:Must have excellent organizational skills.:Ability to work independently.:Proficient in computers (IE: MS Office Suite). PREFERRED QUALIFICATIONS: :Associate's Degree (A.A./A.S.) or equivalent in Business or related discipline.:Customer Service experience.:Salesforce Service Cloud:SAP/ERP:Cisco telephone systems. The hourly pay rate for this position is 20.00. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location. About Research Models and ServicesFundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition. As the world's leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease:specific and preconditioned options, for basic research and beyond. About Charles RiverCharles River is an early:stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse p
Posted:
May 11 on Tip Top Job
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More About this Listing: Customer Service Specialist (Order Entry) Seasonal Opportunity
Customer Service Specialist (Order Entry) Seasonal Opportunity is a Customer Service Customer Service Representative Job located in Wilmington MA. Find other listings like Customer Service Specialist (Order Entry) Seasonal Opportunity by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Specialist (Order Entry) Seasonal Opportunity is a Customer Service Customer Service Representative Job located in Wilmington MA. Find other listings like Customer Service Specialist (Order Entry) Seasonal Opportunity by searching Oodle for Customer Service Customer Service Representative Jobs.