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Retail Operation Specialist
Location:
Honolulu, HI
Description:
First established PADI 5-Star Instructor Development Center (IDC) dive shop on Oahu Hawaii. Since the 1970s, Waikiki Dive Center has trained and certified 35,000 divers from all over the world. Known for its exemplary record in safety, thorough training quality, and premium gear services, Waikiki Dive Center holds over 4 million safe dive records for over 44 years, the highest safety record on the islands. Proudly known as a customer-centric diving academy, Waikiki Dive Center offers multiple daily guided scuba boat tours to the 15 best diving sites on Oahu, varying from 40ft to 125ft. Waikiki Dive Center is a home base for 25 PADI-licensed and certified dive professionalsWaikiki Dive Center is also known for being the only dive shop conveniently located in the heart of Waikiki, a short walk from all hotels. The work culture is friendly, professional, and inclusive. We pride ourselves on our diversified team, with front-line staff and ocean crew speaking native Spanish, Portuguese, Chinese, Japanese, Korean, and French, in addition to English. We operate 2 U.S. CoastGuard-certified diving vessels. We offer free premium professional gear to all of our divers. It is a one-stop dive shop for certifications, snorkel rental, and gear services. We are seeking a passionate and experienced customer service representative to join our customer-centric, engaging, and fast-paced dive operation and retail shop.Our work environment includes: Safe work environment On-the-job training Casual work attire International Workforce Company perks Waikiki Dive Center is looking for 2 Retail Sales Associates to join our team! We have 2 locations in Honolulu, HI, and are looking to expand our team. Both positions are of the Waikiki location. Essential Functions: Exceed customer expectations while working as a team to create an unimagined shop experience Greet customers with "Aloha, welcome to Waikiki Dive Center" as they enter the shop Provide a high level of customer service with an open, calm, friendly demeanor and an entrepreneurial spirit. Be responsive and anticipating customer needs while demonstrating a keen awareness of the shop environment and be able to prioritize strategically Be collaborative as a positive, resourceful and detail-orientated problem solver Maintain a clean and professional appearance of the shop to ensure welcome, approachableness, and warmness Perform shop duties, including opening and closing routines, driving efficiency in all shop processes. Leverage product knowledge and expertise to help customers plan, reserve, and enroll in certification activities, diving trips, and retail sales. Drive sales in booking and retail merchandise Reduce cost, expand the bottom line, and act upon asset protection timely Drive positive experience so that customers will want to do more scuba diving Pleasant with good learning capacity and unafraid to receive improvement opportunities Stay motivated to do well and better Help other team members succeed Duties include but are not limited to specifically: Answer phone calls at all times, perform customer service duties, create new bookings, open and close shift duties, set up gear for charters, prepare paperwork for students, process certifications, perform general janitorial tasks, keep the shop tidy, clean and welcoming at all times, print retail pricing labels, arranging merchandise, driving between harbor and shop, and fill tanks and load vans. Skills and Abilities: Self-starter, strong work ethic, unwavering integrity, accountability and humbleness Able to initiate conversations, offer product options, and connect with customers by communicating in a genuine and articulate way Ensure the customer is always the first priority Demonstrate relative, confident, and highly social behavior on the sales floor that translates into closing the sale Ability to work under pressure, capture planning opportunities and timing, and work with little supervision Care about the bigger picture and have a drive to achieve better outcomes Excellent verbal and written communication skills Capable to prioritize and multi-tasking in a fast-paced and demanding operation Strong problem-solving skills Self-awareness of implicit bias as well as emerging global cultural diversity Ability to work independently with limited supervision Strong organizational and planning skills Reliable, accountable and mature attitudes Able to drive company vehicles Ability to walk or stand for extended periods of time Ability to lift up to 30 lbs. without assistance. Job Type: Full-time and Part-timeJob Types: Full-time, Part-timePay: $16.00 per hour plus commission and bonus upon completion of the job quizExpected hours: 19 – 40 per weekBenefits: 401(k) Dental Insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Morning shift Weekly day range: Every weekend Monday to Friday Application Question(s): What does an ideal work place look like to you? What does accountability mean to you? If money isn't an issue, what would you rather do? What do you see yourself in 3 years? Why should we consider you? Elaborate in details with an example how you had gone above and beyond in solving problems at work? Elaborate in details with an example how you had gone above and beyond in delivering the best customer experience Education: High school or equivalent (Required) License/Certification: Driver's License (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Honolulu, HI 96815 (Required) Ability to Relocate: Honolulu, HI 96815: Relocate before starting work (Required) Work Location: In person
Posted:
May 16 on BarefootStudent
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More About this Listing: Retail Operation Specialist
Retail Operation Specialist is a Retail Retail Worker Job located in Honolulu HI. Find other listings like Retail Operation Specialist by searching Oodle for Retail Retail Worker Jobs.
Retail Operation Specialist is a Retail Retail Worker Job located in Honolulu HI. Find other listings like Retail Operation Specialist by searching Oodle for Retail Retail Worker Jobs.